Submit a request – Phenomenex

Your email address

Ticket Type

Please let us know the nature of your inquiry.

Part Number

Serial Number and/or Batch Number

Please include for any troubleshooting or complaint requests. May also appear as Production Lot # and/or Sorbent Lot #

Is this request a customer complaint?

Customer Complaints are high priority for Technical and are reviewed daily by Quality. Product quality metrics are tracked and reported to L1.

Subject

Description of Problem

Please enter the details of your request. For troubleshooting inquiries, please include the following information as relevant: • Analytes of Interest & Sample Matrix • Sample Prep • Mobile Phase • Illustrative chromatograms of both expected (good) along with the problematic (bad)

Sales Order Number

Only reference if this may turn into a possible RA

Country

Company Name

Your customer's company name

Related Ticket#

International RA: Technical or Non-Technical

Do not select a field for this if request is not a Return. Non-Technical RA routes directly to Customer Service.

International RA: Type of Return

Return Quantity Requested

Attachments

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